Mystery customers have a list of guidelines to follow while visiting your store, which can be as basic as rating the store’s appearance, visibility and general customer service, or which may outline specific scenarios to see how your customer service team reacts under certain circumstances. The Customers enter the results into the secure database, accessible only by those people you authorize. The advanced software gives you a general overview of your scores and allows you to “drill down” for reports at any level including region, store and individual survey results.

As part of their payment, mystery customers receive a pre-determined reimbursement to cover the cost of the product or service that they purchase at your business.

Quinn Marketing and Communications (QMC) employs mystery customers around the country and, through its affiliation with the Mystery Shopping Providers Association (MSPA) of America, we can access Customers in every community. No matter where in the United States you are located or how large your business, QMC can set up a cost-effective Mystery Customer Program for you.

Find out How Mystery Customers Can Benefit Your Business, view the QMC Mystery Shopping Demo , or Contact Us directly to find out how we can customize a Mystery Customer Program to increase your sales.

Mystery Shopping Specialists
The philosophy is simple: give your customer every reason to return and no reason not to. A customer that leaves your store unhappy is less likely to come back again. QMC will help you focus your efforts on keeping your customers happy and loyal. Not only is it less expensive than finding new customers, this approach breeds good business practices.

Quinn Marketing and Communications has spent years developing its Mystery Customer Program to meet the needs of its clients. We have proven results that the program does increase your customer service by finding gaps in service, cleanliness, appeal and other factors that have a direct impact on your sales. The Mystery Customer Program is fully scalable; and we can set up programs for one-location storefronts to national chains.

Now that QMC is a member of the Mystery Shopping Providers Association (MSPA) of America, we have access to even more resources to create a customized program that will benefit your business and increase your sales.